Refund policy

Every Bolt and Seam product is printed on demand, just for you, after you place your order. That lets us offer hundreds of designs without waste, but it also means we handle returns a little differently from a typical store. Here's exactly what to expect.

Return window at a glance

  • Damaged, misprinted, or wrong items: report within 30 days of delivery for a free replacement or full refund.
  • Customers in the UK, Ireland, and the EU: you may also cancel for any reason within 14 days of delivery (see below).
  • Customers in the US, Canada, Australia, and New Zealand: we don't accept returns for change of mind, but orders can be cancelled free of charge before production starts.

Damaged, misprinted, or wrong item

If something arrives damaged, has a printing defect, or isn't what you ordered, email us at info@boltandseam.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send anything back.

Wrong size

Please check the size guide before ordering. Measurements are listed on every product page. If the fit isn't right, contact us and we'll do our best to help. Size exchanges are handled case by case and may involve a reprint fee.

Cancelling or changing an order

Orders can be cancelled or edited free of charge until production begins, which is usually within 24 hours of ordering. Contact us as soon as possible and we'll take care of it.

Customers in the UK, Ireland, and the EU: 14-day right to cancel

You have the right to cancel your order for any reason within 14 days of receiving it. To do so, email us at info@boltandseam.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the item back to the address we provide. Items must be unworn, unwashed, and in their original condition. Return shipping costs are your responsibility unless the item is faulty. We'll refund the product price and standard shipping cost within 14 days of receiving the item, or proof that it's been sent.

Lost in transit

If your tracking hasn't updated for 15 business days, let us know. We'll open a claim with the carrier and reship your order at no cost to you.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Questions?

We're happy to help. Reach us anytime at info@boltandseam.com.